Border to Border Communications, Inc.
FalconNet Internet Services Privacy Policy
At Border to Border Communications, Inc. (Border
to Border), your privacy is very important to us. We want to make your
experience on the Internet as enjoyable and rewarding as possible, and we want
you to use the Internet’s vast array of information, tools, and opportunities
with complete confidence.
We have created this Privacy Policy to
demonstrate our firm commitment to privacy and security. This Privacy Policy
describes how Border to Border collects information from all end users of Border
to Border’s Internet services (the “Services”)—those who access some of
our Services but do not have accounts (“Visitors”) as well as those who pay
a monthly service fee to subscribe to the Service (“Customers”)—what we do
with the information we collect, and the choices Visitors and Customers have
concerning the collection and use of such information. Border to Border requests
that you read this Privacy Policy carefully.
Personal
Information Border to Border Collects and How It Is Used
Introduction
Border to Border collects information in
different ways from Visitors and Customers who access the various parts of our
Services and the Web sites accessible through our Service. We use this
information primarily to provide a customized experience as you use our Services
and, generally, do not share this information with third parties. However, we
may disclose personal information collected if we have received your permission
beforehand or in very special circumstances, such as when we believe that such
disclosure is required by law or other special cases described below.
Registration
Customers are asked to provide certain
personal information when they sign up for our Services including name, address,
telephone number, billing information (such as a credit card number), and the
type of personal computer being used to access the Services. The personal
information collected from Customers during the registration process is used to
manage each Customer’s account (such as for billing purposes). This
information is not shared with third parties, unless specifically stated
otherwise or in special circumstances. However, in instances where Border to
Border and a partner jointly promote the Services, Border to Border may provide
the partner certain personal information, such as the name, address, and
username of persons who subscribed to the Services as a result of the joint
promotion for the sole purpose of allowing us and the partner to assess the
results of the promotion. In this instance, personal information may not be used
by the partner for any other purpose. Border to Border may also generate
nonidentifying and aggregate profiles from personal information Customers
provide during registration (such as the total number, but not the names, of
Customers). As explained in more detail below, we may use this aggregated and
nonidentifying information to sell advertisements that appear on the Services.
Border to Border Partners and Sponsors
Some Border to Border products and services may be offered to Visitors and
Customers in conjunction with a non-affiliated partner. To provide Visitors and
Customers some of these products and services, the partner may need to collect
and maintain personal information. In these instances, you will be notified
before any such data is collected or transferred and may decide not to use that
particular service or feature.
Online Shopping
At some Web sites, you can purchase products and services or register to receive
materials, such as a catalog or new product and service updates. In many cases,
you may be asked to provide contact information, such as your name, address,
email address, phone number, and credit/debit card information. If you complete
an order for someone else, such as an online gift order sent directly to a
recipient, you may be asked to provide information about the recipient, such as
the recipient’s name, address, and phone number. Border to Border has no
control over the third parties’ use of any personal information you provide
when placing such an order. Please exercise care when doing so.
Online Advertisements
Border to Border displays our online advertisements. We share aggregated and
nonidentifying information about our Visitors and Customers collected through
the registration process as well as through online surveys and promotions with
these advertisers. Additionally, in some instances, we use this aggregated and
nonidentifying information to deliver tailored advertisements. For instance, an
advertiser tells us the audience they want to reach (for example, males between
25 and 55 years of age) and provides us an advertisement tailored to the
audience. Based upon the aggregated and nonidentifying information we have
collected, we may then display the advertisement to the intended audience.
Border to Border does not share personal information about its Visitors or
Customers with these advertisers.
Responses to E-mail Inquiries
When Visitors or Customers send email inquiries to Border to Border, the return
e-mail address is used to answer the e-mail inquiry we receive. Border to Border
does not use the return e-mail address for any other purpose and does not share
the return e-mail address with any third party.
Voluntary Customer Surveys
We may periodically conduct both business and individual customer surveys. We
encourage our customers to participate in these surveys because they provide us
with important information that helps us to improve the types of services we
offer and how we provide them to you. Your personal information and responses
will remain strictly confidential, even if the survey is conducted by a third
party. Participation in our customer surveys is voluntary.
We take the information we receive from
individuals responding to our Customer Surveys and combine (or aggregate) it
with the responses of other Border to Border customers to create broader,
generic responses to the survey questions (such as gender, age, residence,
hobbies, education, employment, industry sector, or other demographic
information). We then use the aggregated information to improve the quality of
our services to you, and to develop new services and products. This aggregated,
non-personally identifying information may be shared with third parties.
Special Cases
It is Border to Border’s policy not to use or share the personal information
about Visitors of Customers in ways unrelated to the ones described above
without also providing you an opportunity to opt out or otherwise prohibit such
unrelated uses. However, Border to Border may disclose personal information
about Visitors or Customers, or information regarding your use of the Services
or Web sites accessible through our Services, for any reason if, in our sole
discretion, we believe that it is reasonable to do so, including: to satisfy
laws, such as the Electronic Communications Privacy Act, regulations, or
governmental or legal requests for such information; to disclose information
that is necessary to identify, contact, or bring legal action against someone
who may be violating our Acceptable Use Policy or other user policies; to
operate the Services properly; or to protect Border to Border and our Customers.
"Cookies"
and How Border to Border Uses Them
A “cookie” is a small data file that can be placed on your hard drive when
you visit certain Web sites. Border to Border may use cookies to collect, store,
and sometimes track information for statistical purposes to improve the products
and services we provide and to manage our telecommunications networks. These
cookies do not enable third parties to access any of your customer information.
Additionally, be aware that if you visit non-Border to Border web sites where
you are prompted to log in or that are customizable, you may be required to
accept cookies.
Advertisers and partners may also use their own
cookies. We do not control use of these cookies and expressly disclaim
responsibility for information collected through them.
Border
to Border’s Commitment to Children's Privacy
Protecting children’s privacy is especially important to us. It is our policy
to comply with the Children’s Online Privacy Protection Act of 1998 and all
other applicable laws.
Border to Border recommends that children ask a
parent for permission before sending personal information to Border to Border,
or to anyone else online.
Public
Forums
Please remember that any information you may disclose in our Customer Directory,
or other public areas of our Web sites or the Internet, becomes public
information. You should exercise caution when deciding to disclose personal
information in these public areas.
Border
to Border’s Commitment to Data Security
Services and Web sites we sponsor have security measures in place to protect the
loss, misuse, and alteration of the information under our control. While we make
every effort to ensure the integrity and security of our network and systems, we
cannot guarantee that our security measures will prevent third-party
“hackers” from illegally obtaining this information.
How
to Access or Modify Your Information
To access or modify information provided during registration, contact our
Customer Service Department at 1-800-706-7376.
Where
to Direct Questions About Border to Border’s Privacy Policy
If you have any questions about this Privacy Policy or the practices described
herein, you may contact:
Customer Service - Falconnet
Border to Border Communications, Inc.
718 Alpine Drive
Kerrville, Texas 78028
customers@falconnet.com
Revisions
to This Policy
Border to Border reserves the right to revise, amend, or modify this policy, our
Internet Service Terms and Conditions and our other policies and agreements at any time and
in any manner. Notice of any revision, amendment, or modification will be posted
in accordance with the Internet Terms and Conditions.
Last Revision Date:
September 30, 2002
Copyright © 2002 Border to Border Communications, Inc.